Sending Faxes
In general, here's how sending a fax on FAXAGE works:
Method 1 - Send via Email (aka Email to Fax):
1) Compose an email to (number)@faxage.com (for example, addressing an email to 3035551212@faxage.com would mean that you want to send a fax to 303-555-1212).
2) Attach the file or files you wish to send. These can be any combination of our supported file types. See below for a list.
3) Send the email.
4) The FAXAGE system will send you an acknowledgement of receipt of your email and will send you a status email when the job has completed.
Our email to fax documentation is available at FAXAGE Internet Fax Documentation for more advanced options
Method 2 - Send via Website:
1) Log in to the FAXAGE website.
2) Click 'send' on the menu.
3) Follow the prompts to specify destination, upload files, etc.
Our website application documentation is available at FAXAGE Internet Fax Documentation for a more detailed explanation
Method 3 - Send directly from Microsoft Office Applications:
Click to see instructions for sending faxes directly from Microsoft Office
Method 4 - Send via API from your Application:
We also offer an API method for programmers to build fax sending capabilities into their applications. Please visit FAXAGE Internet Fax Documentation for more details and example code.
Frequently Asked Questions about Sending Faxes
Q: What types of files can I send?
A: The following types of files are supported:
- Adobe PDF (.pdf)
- Adobe PostScript (.ps)
- Microsoft Word (.doc)
- Microsoft Word Template (.dot)
- Microsoft Word 2007 (.docx)
- Microsoft Word 2007 Template (.dotx)
- Rich Text (.rtf)
- Microsoft Excel (.xls)
- Microsoft Excel 2007 (.xlsx)
- OpenOffice Writer Document (.odt)
- OpenOffice Calc Spreadsheet (.ods)
- Comma-separated CSV (.csv)
- HTML (.htm, .html)
- TIFF Image (.tif, .tiff)
- JPEG Image (.jpg, .jpeg)
- Bitmap Image (.bmp)
- GIF Image (.gif)
- Plain Text (.txt)
- HP Printer Control Language (.pcl)
Q: Do you support International or off-shore faxes?
A: FAXAGE supports sending faxes to the US Continental 48 states, Canada and Hawaii only at this time. Alaska, off-shore and International (other than Canada) destinations are not supported.
Q: What about sending faxes that are 'on paper' (not electronic files)?
A: Unfortunately, it is the nature of an Internet fax service that we can only support sending electronic files. Generally, people either use a fax machine to fax these to their FAXAGE number, which results in an electronic copy that can be re-faxed, or they use a scanner to scan them in and then fax them.
Q: How do I know the status of faxes I send?
A: A status email is sent to you for each fax you send when the job completes (either success or failure - including the reason such as a busy number if it fails). In addition, you can log in to the FAXAGE web site and see a spreadsheet-like status report for all the faxes you send. This status report can also be downloaded into Excel for further analysis.
Q: Do you support blast-faxing?
A: Our system can technically support uploading or manually entering a 'list' into the website. You can then send using the website interface, which will allow you to send the same fax to everyone on your list in a single send operation. Note that our Terms of Service do prohibit sending unsolicited faxes. List-based faxing is supported for those who are in full compliance with all required regulations in doing so.
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