The security of your faxes is important to us at FAXAGE. To this end, we offer a number of mechanisms to ensure that your faxes are secure when being transmitted from you to our fax servers or vice-versa.
FAXAGE also offers full system auditing, so you can keep track of what your users are doing in the FAXAGE system. Download our Internet Fax System Auditing Documentation for detailed information regarding our system's auditing capabilities.
Our in-scope facilities and platforms have achieved HITRUST Certification, underscoring our commitment to appropriately managing risk
A: The technical details of our transport security depend on the method being used to send and receive faxes via FAXAGE. We support faxing through email, our website and our API. Each is detailed below:
Website faxing - is protected by industry-standard TLS/SSL
API faxing - is protected by industry-standard TLS/SSL
Fax by App - is protected by industry-standard TLS/SSL
Print to fax - is protected by industry-standard TLS/SSL
Email fax receiving - can be secured in one of four ways:
Email fax sending - can be secured in one of two ways:
For both inbound and outbound email faxing, it is your responsibility to ensure that your email server is appropriately configured to support TLS if server to server transport security is desired. Otherwise, PGP support is also available to encrypt the attachments.
A: Technically, our security measures can comply with HIPAA, SOX and GLB regulatory requirements. Additionally, our HITRUST Certification includes the HIPAA Security Rule as well as the base CSF NIST compliance factors. In order to fully evaluate our system against your specific needs, we recommend:
A: System auditing is the ability to see the 'Who', 'What' and 'When' related to authorized users taking actions within your FAXAGE account. For example, sending a fax, downloading a received fax, deleting a fax, changing a password, and so forth.
Having an audit trail is important for compliance purposes as well as generally to make sure that authorized users are using the FAXAGE system in an accountable fashion.
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