Top Features to Look for in an Online Fax Service

You might think that faxing is a dying business practice that has been ousted by email or file-sharing platforms. However, faxing is becoming more popular today with the advent of online faxing services.

The faxing industry is not obsolete; rather, it continues to adapt and evolve with the times, leveraging the latest technology to deliver quick, reliable, and secure communications.

Traditional fax machines are still widely used and integrated into business practices. Nevertheless, users will continue to switch to online faxing services, like FAXAGE, that offer the same level of security but are more convenient and integrated with digital technologies. These services allow users to easily send and receive faxes via email, website, mobile app, or API at an affordable price.

There is a growing list of internet fax providers available, though you must choose the service that fits your unique needs and requirements. To help you find the right solution, we’ll now go over the top features and qualities to look for in an online fax service.

Reliability and Uptime

Reliability is possibly the most important feature to look for in an online fax service. When you send or receive an important document or file via internet fax, you must feel confident that it will be transmitted quickly, whenever you need.

In the modern age, we expect immediate communication and accessibility in both our personal and professional lives. Quick and reliable communication creates the foundation for our relationships, business deals, and other types of transactions and agreements, which a stable online faxing service can support.

Digital services like online faxing provide excellent convenience, but their speed and efficiency are crucial, and anything less can lead organizations to seek out other document-sharing methods.

Thus, if the online faxing service experiences significant delays or frequent downtime, it could be highly frustrating for both the sending and receiving parties and create further process delays, compromised relationships, lost revenue, and lower productivity.

Security Features

Businesses and individuals often need to share documents containing sensitive information, such as medical records, financial information, legal documents, or confidential business correspondence. Thus, online faxing services must offer high security to ensure data privacy and integrity and meet compliance standards like HIPAA and GDPR.

Leading online faxing providers like Faxage offer robust security features such as data encryption, two-factor authentication, and other safety measures to protect against unauthorized access and message interception.

Faxage offers multiple security and encryption options to keep your data and messages protected, including:

  • SSL/TLS encryption for all web and API-based faxing
  • SSL/TLS email transport encryption
  • SSL/TLS secured Print to Fax print driver
  • SSL/TLS secured Fax App for iOS and Android
  • Password-protected incoming fax PDFs
  • PGP support for email fax sending and receiving
  • Email link for secure download of incoming faxes

Additionally, every Faxage service plan comes with HIPAA compliance standards–you don’t have to pay extra for a special plan to access these security features.

Each of Faxage’s in-scope facilities and platforms has achieved HITRUST Certification, demonstrating our commitment to thorough risk management. We also offer a full internet fax system auditing capability to help you understand what users are doing with your data.

Ease of Use And Accessibility

User productivity and satisfaction with an online faxing service are directly tied to its accessibility and ease of use. A user-friendly interface and intuitive workflow can streamline the faxing process, allowing users to quickly send and receive faxes without the need for extensive training or technical expertise.

One advantage of online faxing over traditional faxing is that it is accessible across many devices, such as desktop computers, laptops, tablets, and mobile phones. Users can access the online faxing service at any time, from anywhere, as long as they have an internet connection. This flexibility enables remote work and communication on the go, helping users stay connected and productive in today’s dynamic environment.

Look for an easy-to-use online fax service. It should make faxing more convenient and efficient, not bog down the process and frustrate users. For instance, Faxage is a flexible internet fax solution that can easily be tailored to your business process requirements. All accounts have access to our email, web, and API fax interfaces, regardless of size.

We make it easy to transmit electronic documents already saved on your device, as you can send faxes in PDF, PNG, or JPG formats. If needed, you can import files to fax from iCloud Drive, Google Drive, and Dropbox. Faxage allows you to sign and annotate any faxed documents you receive right from your device and then fax them back to the sender once ready.


Prioritize scalability in an online faxing service. The modern business environment is dynamic and constantly changing, so your faxing needs may fluctuate over time. It’s best to find an online faxing service that can scale up or down to meet your needs, whether to handle a surge in faxes during peak seasons or scaling back during slower times.

Faxage understands the seasonality of small and medium-sized businesses, offering scalable internet fax services that are designed to handle multiple users and fax numbers from one single account. It’s easy to add another fax number as needed without the hardware upgrades that would be required with a traditional fax machine.

We also offer a scalable, wholesale fax API service for large enterprises and ITSP or VoIP carriers who resell the service as their own offering.

All of our business, individual, and high-volume plans are month-to-month and billed in arrears, meaning you’ll never pay for something you don’t use or get locked into an annual contract.

Cost Effectiveness

Online faxing services are more affordable than investing in and maintaining traditional fax machines. You no longer need to purchase the hardware and pay for ongoing upkeep, plus you can save on paper and ink since faxes sent online are not automatically printed off like with the traditional method.

Make sure the internet fax service you use makes sense financially and fits within your budget. At Faxage, we’re proud to offer value-leading price and performance, with affordable plans including:

Business Plans

  • Unlimited Inbound Plan: $19.95/month, best for heavy inbound use
  • Small Office Plan: $29.95/month, best for balanced use
  • Toll-Free 1500: $19.95/month, best toll-free value

Individual Plans

  • Lite Plan: $3.49/month, best for occasional use
  • Professional Plan: $7.95/month, best for moderate use

High Volume Plans

  • Local Volume Plan: $64.95/month, includes a local number
  • Toll-Free Volume Plan: $64.95/month, includes a toll-free number

Carrier Plans

  • Wholesale pricing structure based on the number of concurrent outgoing channels required, number of fax DIDs required, and actual minute usage

Customer Support And Services

A good online fax service should also offer friendly and responsive customer support. When you have questions about your account, you want the peace of mind that a knowledgeable agent is available and eager to help.

Faxage has a proven track record of delivering quality, reliable, and secure online faxing for 20 years. We uphold a strong level of service and are committed to each customer’s success. See what some of our happy customers have to say about Faxage:

“We are pushing great volume and seeing reliable, consistent delivery.” - Jake Star

“Great customer service and very professional.” - Keima Dean

“Well-versed in the world of online faxing. I’ve tried all their competitors… no one comes close.” - Alberto LLanes


Industry-leading internet faxing services offer great security, are consistent, cost-effective, scalable, easy to use, and offer top-tier customer support. Online faxing services will continue to grow in popularity in the business world, especially as remote work grows, so you must find a provider that aligns with your goals and objectives.

Digital faxing helps us stay connected from anywhere and is a more modern, environmentally friendly, and cost-effective alternative to traditional faxing. With Faxage, you can enjoy secure, quick, and reliable online faxing services, no matter what your volume needs are.

Compare plans to find the right Faxage solution for your needs.

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